engineering-design company that's part of SNC Lavalin Group, says its 18,500 workers use Skype for telephone service, conferences and sharing projects - to the tune of 10 million minutes a month. In a Forrester survey of 6,259 information workers, 28 percent said they used Skype for Business for conferencing, compared with 21 percent for Cisco's products.Ītkins, a U.K. Accenture and some of the largest banks are also big users, according to Office 365 marketing vice president Ron Markezich. Among them is General Electric, which says it rolled out Skype for Business to 220,000 employees late last year and is logging 5.5 million meeting minutes a day. Drawing on Microsoft's pioneering work in AI, Skype can now translate calls into 12 languages.Īs proof that the strategy is working, Microsoft points to a roster of blue-chip customers. LinkedIn, another acquisition, will provide work bios of the people Skypers are about to call. Teams, the company's year-old version of Slack, is being merged with Skype for Business. Microsoft has essentially turned Skype into a replacement for a corporate telephone system - with a few modern features borrowed from instant messaging, artificial intelligence and social networking. Today, Microsoft uses Skype for Business to help sell subscriptions to its cloud-based Office 365 and steal customers from Cisco. But two years later, the company began merging the two into Skype for Business and folded that into Office. Originally Ballmer and company pledged to let Skype operate independently from Lync, Microsoft's nascent internet phone service for corporations. "Skype was such an iconic brand," he said.įocusing on corporations was a reasonable strategy and one shared by Skype's prior management.
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